Write like a Pro - A Super's Guide to Email Etiquette - Part2

Happy Saturday! 

This week's episode is Part 2 of email etiquette.

 

Why a podcast on writing emails?

From last week, emailing is part of our everyday life as Building Supers. We write, copy and forward emails to residents, building managers and vendors. We send documents, links, etc. through email. 

Because emails are central to communication nowadays and they often replace face-to-face, direct verbal communication, we should look at emailing as a way we represent ourselves to others as accurately and professionally as possible. 

 

So what if I don't write emails well enough?

There are many ways that our message can get lost in email communication or what we say can be taken the wrong way. Sometimes, this can lead to conflict and confusion, which can escalate needlessly when emails are written carelessly.

 

Why should I care about writing good emails?

Email is a form of customer service. The better you are in customer service, the higher your value and the salary $$ you can command.  

 

In this podcast, we'll look at simple ways to prevent those problems that occur because of careless email habits.  For instance, how starting and ending emails can set the tone for a clear, pleasant communication with others. 

I focus on this topic because the last thing a Building Super needs during the course of a busy and stressful week is more drama added onto it. Good email writing can subtract from it. Poor email writing can add to it. Simple as that. 

For this episode, I highly recommend you to watch the Youtube video as there are some visual aids to the podcast.

 

Once again, here's a simple guide for you to follow in order to start off with the right email habits. 

Here is a template you can use to copy and paste into your emails. 

Let's get started!