Today we discuss the second HOP principle, "Blame Fixes Nothing." Emotionally, blame fixates on who is at fault, but not what. Blame is an emotional response though and does little to improve the operation. Blame makes error a choice in retrospect, and we learned last week that error is not a choice.
Blame is the opposite of encouragement and deterrence by blaming is not effective.
As leaders, our response to when errors occur and incidents happen matters. Blaming the individual feels good in the moment, but does little else. When an error occurs, we must focus on what went wrong in the process of doing the task or the work.
Thanks for listening and be safe!
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