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Customer Experience Insights

Customer Experience Insights

Business

Episode 25 - How AI Powered Support Improves Customer Engagement and Agent Productivity

Episode 25 - How AI Powered Support Improves Customer Engagement and Agent Productivity

2021-08-31
Download

In this podcast, Scott Nagel interviews Erica Deahl, Senior Manager of Solution Consulting at Genesys. She explains the power that the new Genesys DX solution set brings to companies, and how AI powered support enables them to meet their customers where they are, allowing agents to me more empathetic in their engagement, while improving productivity.

 

view more

More Episodes

Episode 19 - Reduce TCO by Integrating Accounts Receivable Management into your Contact Center
2021-05-20
Episode 18 - Bot Building Made Easy – Learn how Genesys Dialog Engine Bot Flows Simplifies the Process
2021-05-04
Episode 17 - Up to 200K Concurrent Calls, Scalable and Secure- Why Genesys Engage on Azure is a Big Deal
2021-04-20
Episode 16 - How Gamification is a game changer for agent performance and job satisfaction
2021-04-07
Episode 15 - Experience as a Service - What it is and why it matters to customers
2021-03-23
Episode 14 - The Gig Economy and the Changing Paradigm of WEM
2021-03-09
Episode 13 - Vonage APIs + Genesys Cloud = Extending SIP Coverage, Audio and AI Capabilities
2021-02-05
Episode 12 - How the Pandemic has Changed Contact Centers for Good
2020-12-17
Episode 11 - How to Reduce Customer Effort While Increasing Loyalty - an Interview with CX Index Founder David Heneghan
2020-10-27
Episode 10 - How WEM Unleashes the Benefits of Working from Home
2020-10-07
Episode 9 - How Multi-cloud Architecture Future Proofs Contact Centers
2020-09-10
Episode 8 - Predictive Engagement – Stop Missing Critical Customer Moments and Outcomes
2020-09-02
Episode 7 - Beyond the Bots Hype Cycle: How Service Automation and Bots Drive Real ROI
2020-08-12
Episode 6 - Three Reasons Contact Centers Belong in the Cloud
2020-08-04
Episode 5 - Why Your Contact Center Needs Voice Biometrics Today! A Conversation with Quinn Agen of Omillia
2020-07-06
Episode 4 - Why Genesys’ WEM is Making Headlines and Winning Awards
2020-06-04
Episode 3 - Successfully Transitioning Agents to WFH with Genesys Cloud – TechStyle’s Covid-19 Success Story
2020-05-04
Episode 2 - How Genesys and Google Cloud CCAI Make Conversational AI a Must Have for Your Contact Center
2020-04-24
Episodio 1 - Gina Clarkin, lo que todo cliente necesita saber ahora
2020-03-31
Episódio 1 - Gina Clarkin, o que todo cliente precisa saber agora
2020-03-31
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