RUSHcast; Skills for Handling Conflict in your Transport Compliance Role | AHDT S2#32

In this RUSHcast on handling conflict in your Transport Compliance Role, we recognise that whether you are a Transport Manager or Compliance Manager conflict is a very natural part of the role you do.  Managing conflict effectively and developing those skills is a vital to succeeding in your role.

In this session we explore, the tactics for reducing conflict;

Defining acceptable behaviour, facing conflict head on, understanding WIIFM factors, the importance factor as well as seeing conflict as an opportunity.

Then we look at 5C's of dealing with conflict - careful listening, consideration of the conflict, calmly discuss and explore the conflict, conscientiously look at the facts, cooperation in working together to resolve.