Retail Focus 3/6/22 – Meeting the Demands of Today’s Consumer; Kroger Sees Shifts in Customer Behavior in 2022

Our interview guest this week is Joel Bines, global co-leader of the retail practice at AlixPartners. He joins the show to discuss his new book, The Metail Economy, and how retailers can leverage the “Six Cs” in differing amounts to ensure they are meeting the needs of today’s consumer. In news, Kroger provides an earnings update, but more importantly, they provide insight on shifts in customer behavior as grocery inflation continues in 2022, and we look ahead to staffing (and stocking) issues at Dollar Tree/Family Dollar, despite positive comps from their most recent quarter.