The One with the U.S. Veteran’s Affairs EX Leader

Airis McCottry Gill, Executive Director, Employee Experience and Organizational Management at the U.S. Department of Veteran’s Affairs joins the show to discuss her thoughts on the recent Executive Order for Customer Experience and how she sees it impacting the EX landscape in government. We also talk about why the development of journey maps has changed the approach to EX at the department, how she has enabled a culture centered around data, and her advice to women in the government technology space.