Fang Cheng, CEO & Founder on Building the Next Gen CX Automation Platform

Fang Cheng is the Founder and CEO of Linc, a conversational CX Automation platform built for retail that is focused on the conversation in commerce. Her focus is to create extraordinary customer experiences through conversation that span the customer lifecycle to grow revenue, reduce support costs, and increase sales conversions.

Linc is a CX Automation platform delivering pre-built customer experiences at scale and high-fidelity digital worker automations throughout the customer journey from pre-purchase to post-purchase, including solutions for brand awareness, consultative buying, buying assistance, order support, and customer retention.

Linc's platform empowers brands like Kimberly Clark, Carter's | Oshkosh, Levi's, Vineyard Vines, Thrive Market to provide 24/7 assistance on all conversational channels, including SMS, Facebook, Google’s Business Messages, WhatsApp, and Voice connected platforms, enabling anywhere engagement and support.

Give it a listen and let us know what you think?

Podcast Guest

Fang Cheng

CEO & Founder

Linc

www.letslinc.com

Podcast Hosts

Jeff Roster

Twitter https://twitter.com/JeffPR

LinkedIn https://www.linkedin.com/in/jeff-roster-bb51b8/

Website https://thisweekininnovation.com

Brian Sathianathan

Twitter  https://twitter.com/BrianVision

Website https://www.iterate.ai

Podcast Website

https://www.podbean.com/pu/pbblog-f8asf-af2782

https://thisweekininnovation.com

Apple

https://podcasts.apple.com/us/podcast/this-week-in-innovation/id1562068014

Spotify

https://open.spotify.com/show/2QDqTUnt6jebdRHbRzSTJN

LaunchPadOne

https://www.launchpaddm.com/pd/This-Week-in-Innovation?showAllEpisodes=true

Listen Notes

https://lnns.co/2QPSfnizE5K

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