Gaming Through Adversity: Navigating Omnichannel Experiences with Luisa Woods of Delaware North
✔ What Luisa’s day-to-day responsibilities look like ✔ Biggest changes that Luisa has seen in customer behavior ✔ The connection between the draws for online gaming and land-based gaming ✔ What people in the gaming space get wrong when it comes to the omnichannel experience ✔ Whether Luisa thinks that recent changes will be temporary or permanent ✔ How adversity affects people ✔ Luisa’s approach to creating on-location experiences ✔ Luisa’s favorite stores to shop in ✔ Creating experience based on knowledge about customer behavior ✔ Technologies that are being adopted at a faster pace than Luisa expected ✔ Places that Luisa recommends visiting
Resources:
Luisa Woods
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