Central Line: The AAHA Podcast
Education
In July of 2021, Cyndie Courtney, DVM, wrote an article for AAHA’s Trends magazine called “Client Expectations, Rights, and Responsibilities : Setting Client Expectations to Protect Practice Culture.” The article made waves because it faced head-on the question of whether we, as veterinary professionals, might be able to set boundaries for how we want our teams to be treated - while helping our clients have reasonable expectations for how we will treat them. In this episode, Dr. Courtney tackles some difficult topics and offers tips to help improve trust and transparency with clients.
Catch up with Dr. Courtney on her website, TheJerkResearcher.com, on Facebook, Instagram, or LinkedIn.
Check out the book she recommended, Set Boundaries, Find Peace by Nedra Tawwab
Find all of AAHA’s most up-to-date Guidelines, including resources for your clients and team, at aaha.org/guidelines.
Wish you could watch these conversations? Catch Central Line on YouTube.
Send us feedback or questions anytime at podcast@aaha.org.
Learn more about Connexity® 2022 as registration is now open: https://www.aaha.org/connexity
This episode was produced by Clear Contender LLC.
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