Ron Reich Founder RLB Training & Development EP 189

Ron Reich, founder of RLB Training and Development talks to Peter and Kathleen about the importance of emotional intelligence for effective leadership, empathy, and building relationships in business. https://www.linkedin.com/in/ron-reich-7809829/  https://www.youtube.com/channel/UC1KTIHX1EYw9eUQKBB6k5xg 

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Timeline

04:54                     The 3 ‘R’ s Result – Reputation – Relationships

07:50                     What is Emotional Intelligence (EI)?

09:47                     Emotional Triggers

11:20                     What separates high achievers?

12:40                     Developing EI over time

15:23                     Empathy

18:25                     Caring

19:20                     Difficult conversations

19:50                     Taking appropriate action

26:06                     Working with Ron

28:26                     Success Secrets

29:00                     Being Human