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Customer Experience University - Winning Loyalty & Engagement One Customer at a Time

Customer Experience University - Winning Loyalty & Engagement One Customer at a Time

Business

5 Categories of Customer Preferences You Should Know

5 Categories of Customer Preferences You Should Know

2010-08-11
Download
In order to create engaging customer preferences, Dr. Michelli shares the Kano model of determining customer preferences and helps you explore those preferences in your business.
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More Episodes

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Revisiting Convenience – Lessons from H20
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When The Customer Is Wrong – Should The Business Be Right?
2017-03-09 293
The ABCs of PCT & Its Critical Role in Outstanding Customer Experiences
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All Business is Personal – Consistency with a Twist
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It’s Viral, It’s Video Storytelling – Live Visuals Rule
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The Future of Customer Service: Human Intelligence (HI) or Artifical Intelligence (AI)
2017-02-07 287
Are You Up for the Human/Tech Challenge?
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Lessons for How to Swim in a Blue Ocean from the Girls Auto Clinic
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Is Business a Game? Customer Experience Lessons from Gaming
2017-01-23 244
Fine-tuning Your Service Expectations and Your Consistent Delivery of Service Behaviors
2017-01-12 273
Customer Experience Excellence – The Science and the Craft
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Customer Resolution 2017 – Perfect Experiences
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Do’s and Don’ts for a Human and Humane Holiday Experience
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It’s Not Easy Enough: Simplifying the Experience
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Nailing the Numbers – Your Future Equals Your Customer Experience
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Thanksgiving & Your Business Year-Round
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From Online Search to Conversation and Then From Conversation to Sale: The Importance of Channel Relevance
2016-11-17 237
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