Can we stop the endless decline of trust? Media Moments 2022

For our latest season of the Media Voices Podcast, kindly sponsored by Poool, we’ll be publishing ten episodes exploring the biggest trends of 2022 and how they affect publishers; from podcasts and newsletters to advertising, subscriptions, emerging technology and more. Our seventh episode looks at trust in the media, the growth of news fatigue and avoidance, and the opportunities and dangers in the future, from AI to platforms.

The year didn’t get off to a good start. The results of the latest Edelman trust survey showed that almost seven in 10 people worry that they are being lied to by journalists. Edelman’s Annual Trust Barometer for 2022 also found that trust in media had once again fallen across the world, with concern over fake news at an all-time high.

The release of Reuters’ Digital News Report 2022 in June only served to highlight how severe an issue this has become over the past five years. Its headline findings were that news fatigue and consequently avoidance were at an all-time high, with almost half of British people actively avoiding reading the news. This is feeding into a general distrust of news and the media, with just 1 in 4 people in the US trusting the news.

Is this a problem of publishers’ own making? Recent analysis published in PLoS ONE charted how negative headlines have grown over the past two decades. Emotionally-arousing and anger-inducing headlines attract more clicks and attention than positive and neutral headlines, creating a perverse incentive for news media to spread gloomy content.

So how can we break this cycle of negativity and declining trust? Will transparency in reporting help bring round reluctant or sceptical readers, or do we need to do more? Joining us this week to discuss the year in trust is Martha Williams, CEO of World Newsmedia Network.

This topic will be one of the chapters we explore in detail as part of our Media Moments 2022 report, launching on November 30th. Find out more and pre-register here to receive the report.

This season of Media Voices is sponsored by Poool, the Membership and Subscription Suite used by over 120 publishers from around the world. The team behind Poool are industry experts who have put everything they know into the product, ready to respond to your ‘how’ of launching & developing a reader revenue strategy.

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