How do you Make Things Right when you screw up with a Customer?
Our topic this week is one that no one enjoys or looks forward to, but one that all of us have to deal with from time to time. It’s the reality that no matter how good we are at serving our customers, inevitably there will be situations where our customer is disappointed with us – with our product or our service or how they were treated by someone on our team.
The reality is we all wish they NEVER happened, but we all know they will. So better to be prepared and have a well-thought-through plan of action when the inevitable happens.
More Episodes
The Importance of Position Agreements
2024-03-08
34
2024-03-08
34
Linking Value Proposition to Non-negotiables
2024-03-01
36
2024-03-01
36
The Ideal Team Player Model
2024-02-23
48
2024-02-23
48
How to Achieve Acceleration
2024-02-17
39
2024-02-17
39
Being Better Today Than Yesterday
2024-02-09
44
2024-02-09
44
Big Lesson From Winning Coach
2024-02-02
47
2024-02-02
47
When to Start Rewarding for Performance
2024-01-26
37
2024-01-26
37
The Four Core Types Of Leads
2024-01-19
42
2024-01-19
42
Eight Habits of High Achievers
2024-01-12
42
2024-01-12
42
What Most Successful People Believe
2024-01-05
34
2024-01-05
34
Your WORD for Next Year
2023-12-29
31
2023-12-29
31
Focusing On What’s MOST Important
2023-12-22
31
2023-12-22
31
START STOP or IMPROVE
2023-12-15
37
2023-12-15
37
5 Critical Business Owner Roles
2023-12-08
40
2023-12-08
40
Why Every Owner Needs An Elmer
2023-12-01
49
2023-12-01
49
4 Ways to Influence Others
2023-11-24
41
2023-11-24
41
The 4 F’s of Leadership
2023-11-17
52
2023-11-17
52
3 Secrets to Improving Production
2023-11-10
39
2023-11-10
39
Spam Your Goals
2023-11-03
46
2023-11-03
46
Marketing Plan on a Page
2023-10-27
52
2023-10-27
52
Get this podcast on your
phone, FREE
