Turning Imposter Syndrome into a Strength and Leading with Heart - Tricia Price, Senior Vice President of Customer Experience Operations at GM Financial

In this episode, Tricia Price, SVP of Customer Experience Operations for GM Financial discusses her experiences with imposter syndrome, being authentic, and thriving in a male-dominated industry. She highlights how hard work, continuous learning, and adopting a servant-leadership mindset have been key elements in her success. She reminds us that confidence is a skill that can be developed, oftentimes with the help of a mentor. Tricia also reveals her strategies for creating best-in-class customer service.