How High Have You Set Your Delivery Standards?
You see, it’s CRITICALLY important that everyone in your business knows EXACTLY what you expect from them with regards to delivering on the promise you made to your customers when you first started doing business with them.
It all starts with defining your delivery standard in terms that sets it apart from everyone else in your industry. They break it down and describe it for your team at every step of the customer experience. Then, hold your team accountable to deliver on the promise to each and every customer.
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