Business
Successful MSPs have defined processes and procedures, training manuals, scenario sequences, design schematics, strategies for implementation which combine various solutions and other material. This information, whether internally disseminated or distributed to customers themselves, provide the MSP with a competitive advantage.
What happens when a disgruntled ex-employee or a customer decides to use these materials without your permission? It depends. Listen in to learn more.
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Master Service Agreements pt 1
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