Outsource Accelerator Podcast with Derek Gallimore
Business:Management
OA 424: The Explosion of CX (Customer Experience) - with Justin Tippett of ACXPA
Get the full show notes for this outsourcing podcast here:
outsourceaccelerator.com/424
ACXPA
Derek Gallimore interviews Justin Tippett, founder and chief executive officer (CEO) of the Australian Customer Experience Professionals Association (ACXPA).
In the episode, Justin talks about the customer experience (CX) industry and how broad and far-reaching it is. He also tells us how customer service has evolved to what we now refer to as customer experience.
References:
Web: ACXPA
Li: Justin Tippett
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