Get ready to dive into the world of Continuous Improvement Culture, where Senior Level commitment is key! In this episode, we have two experts in the field, Richard Whitehouse, former Director of Operations, and Emily Viarnaud, Head of Sales, Membership & Marketing at the British Quality Foundation (BQF). They share their insights on why Senior Level commitment is crucial for developing a sustainable culture of improvement within an organization. We'll learn how overlooking or misunderstanding this important factor can lead to hesitance, resistance, and unrealistic objectives. But fear not! Richard and Emily offer valuable advice on how to earn trust and win support to create a Continuous Improvement culture that measures against real business metrics. And that's not all! Emily also gives us an inside look into the BQF and the fantastic work they do, including how to enter this years Excellence Awards. So sit back, relax, and get ready for an engaging discussion with our experts. Plus, stick around for a fun game of Yes/No with Richard and Emily!
Key Takeaways:
Find out more about the British Quality Foundation at www.bqf.org.uk
To find out more about the certifications available with Catalyst Consulting Ltd, visit www.catalystconsulting.co.uk
Enrol in the Online Improvement Kata & Coaching Kata Basics Course. The only Kata training created by Jeffrey K. Liker and Mike Rother!
Find out more about the Ever-So-Lean Podcast at www.eversolean.com
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