Season 3: Episode 13 - Conduct and Culture

Creating an effective culture will help to drive behaviour, build customer and investor trust, and support operational excellence and growth; having the right culture is essential for achieving good conduct performance.

In this episode, we are joined by two experts in the field of compliance and conduct risk, Mark Satterthwaite, Chief Compliance Officer at Citibank Europe and Paul Quinlan, EMEA Head of Conduct Risk ICRM at Citibank Europe to discuss the topic of Conduct and Culture.

We explore the importance of conduct and culture, the challenges and opportunities of defining and implementing good conduct and culture practices within organisations. We examine how to measure if conduct and culture is working within an organisation and to what extent has the regulatory focus shifted from conduct and culture.