The One with the DoD UX/CX Experts

Colt Whittall, Chief Experience Officer for the United States Air Forces joins the show to discuss the importance of UX and CX in the military and how he is leveraging a data-driven model to drive change. Nate Aiken and Maryann Monroe, senior experience leaders at Maximus also join the conversation to discuss best practices around implementation and how to make these vital programs sustainable for the future.