Developing a Culture

Welcome to another empowering episode of the Ever-So-Lean Podcast! Today, we have a true luminary joining us to delve into the captivating realm of organisational culture and change. Get ready to be inspired by the incredible insights of Karen Leftley, a seasoned change and transformation professional with over three decades of experience driving successful transformations.

Karen's journey in the world of change and transformation took flight during her illustrious 29-year career at BT. As a leader of large-scale change and project teams, she honed her skills and left an indelible mark on the organisation. With expertise grounded in renowned industry practices such as Lean, Six Sigma, Project, and Change Management, Karen became a driving force behind her remarkable accomplishments.

Now serving as the Director and Founder of Boomster Consulting, Karen continues to revolutionise the industry. Her wealth of experience and proven methodologies empower organisations to embrace change and achieve extraordinary results. Notably, Karen's unwavering commitment to excellence is exemplified through her role as the President of the British Quality Foundation (BQF), underscoring her invaluable contributions to the field of business transformation.
Karen's prowess extends far beyond her professional achievements. She possesses an exceptional gift for swiftly building deep, trusted relationships with individuals at all levels. Whether collaborating with senior executives on enterprise-wide initiatives or empowering front-line teams, Karen's innate ability to engage and inspire sets her apart. Her passion for ensuring that everyone feels valued and motivated to contribute to the transformation journey is a testament to her outstanding leadership skills.

In this captivating episode, Karen unveils transformative wisdom and practical strategies to shape and change the culture within your organisation. Prepare to gain profound insights into the significance of culture, influencing employee behaviour, customer experiences, talent retention, innovation, and organisational adaptability. By the episode's end, you'll be empowered, confident, and brimming with energy to drive sustained transformation within your organisation.
Join us in this enlightening conversation with Karen Leftley as we embark on a riveting exploration of organisational culture and change. Allow her wealth of experience and expertise to inspire and equip you with the tools to create a thriving culture, forging the path to long-term success and exponential growth.

Key Takeaways:

1. Surround yourself with people that challenge you.
2. Love what you do. Enjoy it when that happens you deliver results
3. Create a clear direction where you want to go. What is it that you’re trying to achieve and really identify a clear purpose of why the role people perform within your organisation is important. It goes a long way to helping create that culture set out the value of your team or organisation in terms of expected behaviour.
4. A loan leader can’t do a great deal on their own, the most successful team and organisations tend to have fellowship and buying across all levels.
5. Understand what is different about where you are headed versus the current state.
6. Causing disruption in what people personally value is what causes resistance. So really understand what it is that you’re trying to change and share that knowledge with the team, so that they understand intern as well. You’ll never stop resistance, forming, but following the steps you can be more prepared when it comes.
7. Be transparent, communicate regularly, and if you can set a cadence so people know when to expect updates and when to expect information.
8. Involvement where possible helps to reduce the resistance. If there is opportunity to involve people get them involved it’s a worthwhile investment because if people are part of the solution they will own it going forward.
9. People will create that culture when they understand where they are going why they are going there. They can understand it and then realign to it.
10. Give them the confidence and knowledge they need to be successful.
11. Culture change is not going to happen overnight, you have to keep working at it. It’s all about communication and respect for people, as so much of continuous improvement is.

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Find out more about the British Quality Foundation at www.bqf.org.uk

Learn more on Karen's business Boomster Consulting at www.boomsterconsulting.com

 

To find out more about the certifications available with Catalyst Consulting Ltd, visit www.catalystconsulting.co.uk

 

Enrol in the Online Improvement Kata & Coaching Kata Basics Course. The only Kata training created by Jeffrey K. Liker and Mike Rother!

 

Find out more about the Ever-So-Lean Podcast at www.eversolean.com