The Worst Way To Resolve a Conflict

So, here's the thing: emails are great for a lot of stuff, but when it comes to dealing with conflicts, they often fall short.

Let me tell you about this client who asked me for advice on writing an email to a super angry member who wanted to ditch the cancellation fee.

I had to break it to her that no matter how well-crafted that email was, it probably wouldn't fix things.

In this episode, we dive into why emails just don't work in resolving conflicts and share some alternative approaches that can actually get the job done.

Trust me, you won't want to miss this one!

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