Reinventing the Customer Experience with Communication Technology

Looking for another way to improve the customer experience? Your communication technology plays an important part in that. Tune in to this episode of Paychex THRIVE, a Business Podcast, to hear from John Antanaitis, Vice President of Global Portfolio Marketing at Vonage, as he talks with host Gene Marks about how companies like Vonage are evolving, what Vonage offers its clients, the impact of artificial intelligence, and more.

Topics Include:

00:00 – Episode preview
00:49 – Welcome, John Antanaitis
02:02 – How the market has changed product offerings
04:28 – Introduction to unified communications
06:03 – How Vonage differentiates itself
08:46 – Recommendations for small business owners
13:27 – Data involvement
16:16 – Leveraging APIs
19:23 – Types of customers for communication platform use
21:52 – Where communication platforms are going
25:05 – AI in communication
28:56 – Wrap up

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DISCLAIMER:
The information presented in this podcast, and that is further provided by the presenter, should not be considered legal or accounting advice, and should not substitute for legal, accounting, or other professional advice in which the facts and circumstances may warrant. We encourage you to consult legal counsel as it pertains to your own unique situation(s) and/or with any specific legal questions you may have.