Business
Sandy Yu and Jeff Breunsbach talk about the importance of priorities in this week's Gain Grow Retain podcast. Knowing that there can only be one priority at a time, how do you select what to focus on? Here are some of the questions being discussed:
- Prepare by understanding the resourcing, the organizational needs, and the cost of NOT doing it for each potential priority
- Decide after gathering data (but don't let the research go on too long!)
- What are the responsibilities of the leader in helping the team successfully work on the prioritized project?
- How can you utilize routines to make it outcomes focused without stifling creativity?
Connect with Sandy
Revenue CCO
--
Gain Grow Retain exists to connect people, knowledge, and ideas to advance the state of customer success.
We're on a mission to connect B2B SaaS customer success leaders so that we can learn from one another. Check out more at GainGrowRetain.com! Or follow our GGR LinkedIn page.
GGR was co-founded by Jeff Breunsbach and Jay Nathan - be sure to follow for customer success content.
More Episodes
From Education to SaaS Companies w/ Jeffrey See
2022-02-04
1.1k
2022-02-04
1.1k
CS Blueprint: The Secrets To Scaling A Start-Up
2022-02-03
1.3k
2022-02-03
1.3k
CS Blueprint: Leadership Lessons and Utilizing GitLab
2022-01-31
877
2022-01-31
877
Churned Customers and Off-Boarding Plans w/ Anita Toth
2022-01-28
988
2022-01-28
988
CS Blueprint: Webinars, Investing, and CX Predictions
2022-01-26
813
2022-01-26
813
CS Blueprint: Amazon Outage, Compensation Survey & More
2022-01-25
752
2022-01-25
752
CS Blueprint: Inspiring Leaders and Ideas
2022-01-21
821
2022-01-21
821
Customer Success and General Counsel w/ Lisa Gilley
2022-01-19
750
2022-01-19
750
CS BluePrint: CS Articles and Brainstorming
2022-01-17
776
2022-01-17
776
CS Operations w/ Christine Lavery
2022-01-13
941
2022-01-13
941
Customer Education w/ CSM Office Hours
2021-12-29
729
2021-12-29
729
The Center of Customer Experience w/ Rhonda Keller
2021-12-27
726
2021-12-27
726
Customer Onboarding for Scale w/ Jeff Heckler
2021-12-22
955
2021-12-22
955
Managing Global Teams w/ CS Leadership Office Hours
2021-12-20
678
2021-12-20
678
Finding a Balance While Working Remote w/ CSM Office Hours
2021-12-08
617
2021-12-08
617
Putting Your Buyers First w/ Amy Volas
2021-12-03
585
2021-12-03
585
Difficult Customer Conversations w/ CSM Office Hours
2021-11-30
831
2021-11-30
831
Building Relationships with Customers w/ CSM Office Hours
2021-11-24
743
2021-11-24
743
Implementation and Onboarding w/ CSM Office Hours
2021-11-22
681
2021-11-22
681
Get this podcast on your
phone, FREE
