Task Rebalancing to Improve Discharge Efficiency

Transitions from hospital to post-acute care is both time consuming and complex. When discharge tasks are not coordinated and stacked on the patient’s last day, any disruption can cause a cascade of negative events. In fact, 30% of all hospital admissions have a 24-hour discharge delay due to non-clinical reasons.  

Bennett Masden, Director of Quality at Great River Health in West Burlington, Iowa joins host Margaret Rudisill, Performance Improvement Director at Vizient to explore how moving tasks before the day of discharge can help reduce a patient’s length of stay.   

 

Guest Speaker:
Bennett Masden, BBA
Director of Quality
Great River Health

Moderator:
Margaret Rudisill, RN, BSN, MS-HQS
PI Program Director
Vizient

 

Show Notes:

[01:22] Task rebalancing to alleviate resource constraints at discharge

[02:04] Use a process map to determine when tasks are happening and decide what tasks can move earlier

[03:13] How to respond to pushback

[04:10] A cross-functional team of stakeholders develops an action plan and encourages commitment

[04:31] Example: moving exercise oximetry tests to the day before discharge

[05:35] Other examples: medication reconciliation and physical therapy

[07:35] Staff reaction to task rebalancing

 

Links | Resources:

Contacting Knowledge on the Go:  picollaboratives@vizientinc.com

Bennet Masden’s email: bmasden@greatriverhealth.org

Margaret Rudisill’s contact: margaret.rudisill@vizientinc.com

 

 

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