I wish I was perfect! Wouldn’t it be great to simply not make any mistakes? In the practice of Lean, we try to mistake-proof our processes and build on our previous learnings to prevent mistakes. And yet, we know that we learn so much from mistakes, and Mark Graban has been exploring with different people how they have benefited from their mistakes. He joined me at the Edges of Lean to share his insight on what he has learned from those conversations and his new book, "The Mistakes that Make Us."
Mark Graban
Mark Graban is an internationally recognized consultant, author, speaker, and entrepreneur with expertise in Lean management, continuous improvement, and people-centered leadership. He has authored several books and hosts the My Favorite Mistake podcast. His work spans various industries, such as improving customer or patient experience, developing leaders and employees, and building more adaptive organizations. He emphasizes the importance of psychological safety, problem-solving, and employee engagement.
KEY TOPICS IN THIS PODCAST:
00:02:31 The mistakes that make us.
00:06:12 The mistakes and their consequences.
00:12:02 The systemic problems and workplace culture.
00:14:58 Healthcare culture and nurses.
00:21:38 Creating a culture of learning from mistakes.
00:24:17 Internal barriers and privilege.
00:29:08 Cultivating a culture of learning and innovation.
00:35:13 ADHD diagnosis and treatment.
00:37:18 The causes of anxiety and ADHD.
00:47:04 The mistakes and learning from them.
KEY TAKEAWAYS
Memorable Quotes From Mark Graban
“When leaders are able to lead by example, modeling those behaviors, that opens the door for their employees to follow their lead. And then when that gets rewarded by leaders instead of being punished, now you start getting into more that virtuous cycle of strengthening building and sustaining that culture.”
CONNECT WITH Mark Graban
LinkedIn: https://www.linkedin.com/in/mgraban/
Twitter: https://x.com/MarkGraban?s=20
Website: https://www.markgraban.com/
Buy his book at: https://a.co/d/dVguh9A
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