Ep 277
The Great MSP Reset
Recently, at the MSPAlliance Inspire meeting, I witnessed something I've never seen before, something I'm now calling the "great MSP reset." This reset is an accumulation of several different things happening at roughly the same time and I think it bodes well for the future of the managed services profession.
Here's what I witnessed.
- MSPs are going through significant equity changes
- Retirement
- Change of leadership
- Making room for new blood
- These are not M&A deals, but continuity of MSP operations
- MSPs are making tool changes
- If you don't innovate as an MSP tool vendor, you risk being replaced
- Some MSPs are taking 20 year relationships (such as a PSA tool) and switching to newer vendors who promise more innovation, new approaches to technology, and better attention to the needs of the MSP
- MSP process overhauls
- A lot of the MSPs are going through sweeping changes to their policies, procedures, and processes.
- Much of this is organic and is NOT due to the change in their vendor tools, but a lot of the MSPs are using the tool changes as an excuse to overhaul their processes
These activities, taken in their totality, represent a very clear sign that there is a lot of positive change taking place in the managed services profession.