What to do When you Screw Up

🎥 Happy on Purpose

Tags: #HappyOnPurpose #RecoverFramework #DealingWithMistakes #PersonalGrowth #BusinessTips

📍 Hi friends! Welcome to the Happy on Purpose podcast! Chris and I are excited to be together again. Today, we’re diving into a topic we all can relate to—screwing up. Yes, we all do it because we’re human. Chris, have you ever screwed up?

 

Discover strategies for:

• Recognizing and acknowledging mistakes quickly
• Evaluating the impact from your client's perspective
• Communicating clearly and apologetically
• Offering solutions that go above and beyond
• Verifying satisfaction and ensuring future prevention

 

🔑 Key Framework: RECOVER

• R: Recognize and acknowledge the mistake fast.
• E: Evaluate the impact from the customer’s viewpoint.
• C: Communicate clearly and own more anger than the customer.
• O: Offer a solution that exceeds expectations.
• V: Verify satisfaction by following up.
• E: Ensure prevention with reflection and process changes.
• R: Reflect on what happened and make necessary adjustments.

 

Chris and I share personal stories, including minor mishaps and major screw-ups, and discuss how we handled them using the RECOVER framework. This episode is packed with actionable advice to turn your mistakes into opportunities for growth and customer satisfaction.

  📌 Call to Action:

Don't miss the chance to revolutionize your business with AI. Subscribe for more insightful episodes and join our monthly Marketing & AI Mastery Webinar. Ready for a personalized strategy session? Book a 45-minute marketing call with Sandy, and it might be featured in our show! Reach out at Sandy@MSWInteractiveDesigns.com or visit MSWInteractiveDesigns.com.

  🔗 Connect with Us:

Explore our digital marketing services at MSW Interactive Designs. Contact us at: 573-552-8403

  👤 About Sandy Waggett:

Sandy Waggett, the visionary founder of MSW Interactive Designs, celebrates 25 years at the forefront of digital marketing. As a trailblazer from the pre-Google era to the AI revolution, Sandy's expertise encompasses website design, social media marketing, and more. Her dedication to empowering business owners is evident through her role as a Certified High-Performance Coach, Maxwell Leadership Coach, and the insights shared in her book "BOLD MOVES." Join Sandy on this journey to elevate your marketing strategy and harness the power of digital innovation.

 

Hashtags: #ChatGPT #BusinessInnovation #AIinBusiness #DigitalMarketingStrategy #MarketingAndAI #ElevateYourBusiness #MSWInteractiveDesigns #BusinessGrowth #AIforBusiness #MarketingStrategyElevated

 

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