Beyond Voice: How ClearSpeed is Revolutionizing Risk Assessment in Insurance

Is voice analytics the next frontier in insurance risk assessment and fraud detection? How can military-grade technology transform insurance operations? In this episode of the Insurtech Leadership Podcast, host Joshua R. Hollander sits down with Manjit Rana, Executive VP for UK, EMEA & APAC at ClearSpeed, to explore how their innovative voice analytics technology is revolutionizing risk assessment across multiple industries.

 

Key Insights:

• How ClearSpeed's military-derived voice analytics technology identifies risk in vocal responses
• Strategies for implementing new technology in the insurance industry
• The importance of attracting fresh talent to insurance through innovation
• Why disruption in insurance is likely to come from outside the industry
• The role of data ownership in future insurance models

Manjit shares ClearSpeed's journey from military applications to insurance, offering valuable insights into their go to-market strategy and the challenges of introducing innovative technology to a traditionally conservative industry. The episode also examines how non-insurance sectors could potentially disrupt the insurance landscape through unique data assets and customer relationships

In This Episode:

[01:11] Career journey and transition to ClearSpeed

[04:34] Explanation of ClearSpeed's voice analytics technology

[12:03] Discussion of risk scoring and comparison to FICO scores

[16:04] Implementation strategies and use cases

[21:12] Go-to-market approach and creating FOMO in the marketplace

[25:31] Addressing industry objections and concerns

[30:27] Examples of industry disruption from outside players

[36:28] Attracting talent to the insurance industry

[38:34] The difference between digitization and true innovation

 

Notable Quotes:

 

"I honestly believe a few years down the line, this is going to be as common as a credit score. Now you're applying for a job and people are going to say, have you had a ClearSpeed test?" - [11:27] Manjit Rana

 

"If three of them manage to solve that problem or reduce that fraud, those fraudsters are not going away. They're just going to move to the other seven. If those other seven were already drowning anyway, this is just going to push them over the edge." - [24:39] Manjit Rana

 

"We don't promote that enough. We don't make insurance sound interesting and sexy enough to that next generation of smart talent, which we're absolutely going to need if we want this industry to stay relevant." - [37:04] Manjit Rana

About Our Guest:

Manjit Rana is the Executive VP for UK, EMEA & APAC at ClearSpeed, a company specializing in voice analytics technology for risk assessment. With over 13 years of experience as an InsurTech and Insurance Innovation thought leader, Manjit brings a unique perspective from working across multiple industries and roles, including technology companies, insurance carriers, and consultancy. He is also the Co-Founder of Synapse Ecosystems and serves as an advisor to various InsurTech companies

Resources:

 

Manjit Rana

• https://www.linkedin.com/in/manjit-rana/ 

ClearSpeed

• https://www.clearspeed.com/ 

Josh Hollander

• https://www.linkedin.com/in/joshuarhollander/
• https://www.horton-usa.com/
• https://www.linkedin.com/showcase/insurtech-leadership-show/?viewAsMember=true 
• https://www.insurtechassociation.org/ 
• https://innsure.org/