Mistakes Happen: Building Stronger Client Relationships

The title of this episode is pretty self-explanatory. While we always aim to serve others in our businesses with consistency and excellence, mistakes/human errors DO happen. So, when you DO make a mistake with a client, how do you handle it? You can you turn a potentially bad situation, into something redeemable. Craig shares a failure on his part, and he and Todd talk through how it was addressed and maintained the client relationship.

Chapter Timestamps:

0:00 Episode Open

02:40 Spiro Updates

06:31 Business Leadership Book Giveaway

09:40 How to Handle Mistakes with your Clients

48:04 Episode Wrap-up