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Customer Experience University - Winning Loyalty & Engagement One Customer at a Time

Customer Experience University - Winning Loyalty & Engagement One Customer at a Time

Business

Meeting Customer - Your Road to Success

Meeting Customer - Your Road to Success

2013-10-10
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Sharing frrom his new book Leading the Starbucks Way, Dr. Michelli helps you find opportunities to embed your products and services more deeply into your customer's lifestyle....
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More Episodes

Experiential Lessons for the Christmas Season: Going Beyond the Presents
2017-12-21 200
Is Customer Service Getting Better or Worse? The Unexpected Gift of Social Media
2017-12-15 266
Complexly Simple – Success Can Breed Mediocracy
2017-12-07 200
Please Ask My Opinion BUT NOT TOO MUCH
2017-11-30 207
Want a Free Franchise? A Hypothetical with Real-World Implications
2017-11-22 192
What’s Your Signature?
2017-11-16 199
Gratitude is a Customer Experience Differentiator
2017-11-10 197
Small is the New Big: Customer Experience Excellence One Opportunity at a Time
2017-11-03 234
“Where Has All The Loyalty Gone? – Long Time Passing”
2017-10-26 197
Lead People Not Technology: Interacting to Succeed
2017-10-19 214
Empathy and Connection: The Not So Secret Weapons for Customer Experience and Life Success
2017-10-12 206
The Risk of Excellence: Avoiding Customer Experience Mediocrity
2017-10-05 216
Not Just Fast: Understanding a Responsive Experience
2017-09-28 200
Keeping Your Audience’s Attent…Look There’s a Squirrel
2017-09-21 199
When It Matters Most: Customer Experience With the Fury of a Hurricane
2017-09-15 198
Shedding Your Implicit Bias: It’s Time for Design Thinking
2017-09-07 205
Leading with the GOOD: A must have for customer experience success
2017-08-31 206
Big Data to the Rescue of the Passenger Experience?
2017-08-24 182
Guilt or Greatness? Associations that Affect Customer Perception
2017-08-18 185
Differentiation Strategy: Flying on Segmentation, Experience Design, & Relevant Messaging
2017-08-10 191
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