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Customer Experience University - Winning Loyalty & Engagement One Customer at a Time

Customer Experience University - Winning Loyalty & Engagement One Customer at a Time

Business

How to Get a Solid Return on Workplace Fun

How to Get a Solid Return on Workplace Fun

2014-02-06
Download
In this week's podcast Dr. Michelli talks about how Zappos creates fun in the workplace...
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More Episodes

Big Data to the Rescue of the Passenger Experience?
2017-08-24 173
Guilt or Greatness? Associations that Affect Customer Perception
2017-08-18 177
Differentiation Strategy: Flying on Segmentation, Experience Design, & Relevant Messaging
2017-08-10 183
Recovering Business Trust: Listen, Admit, Apologize, Fix
2017-08-03 169
High Trust = Happy Employees = Happy Customers = Happy Shareholders = Happy Leaders
2017-07-27 182
Winning Customer Experience – Simple Matters of Trust
2017-07-20 172
CAIO or NO CAIO: Customer Experience Depends Upon Structuring People to Manage Information
2017-07-13 187
Customer Value - Expanding Across the 12 Standard Forms of Value
2017-07-03 246
Customer Experience and Value Add: Make it Personal, Emotional, and Sensory
2017-06-29 191
Customer Experience Creation: Give ’em a Reason to Hire and Keep You
2017-06-23 203
Customer Experience Speaker, Consultant, Author OR…A Robot
2017-06-15 194
Service Delivered: Timeless Change!
2017-06-09 197
Looking Beyond the OBVIOUS: Spotting Customer Experience SUBTLETIES
2017-06-01 199
Once Upon a Time People Assisted One Another…
2017-05-26 193
Transforming Optimism on Transformation
2017-05-18 200
Choosing Where to Invest In Customer Experience Innovation: The Art of Tradeoffs
2017-05-11 195
Out With The Old, In With The New And Not So New: 3 Trends to Consider In Customer Experience Delivery
2017-05-04 190
What are Your UICs? Lessons from American & United Airlines Customer Experience Debacles
2017-04-27 197
A Contrarian View on the United Airlines Customer Nightmare
2017-04-20 197
Letting People Your Customers Care About Know About Brands That Care About Them
2017-04-13 203
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