"The customer is always right” is a mantra most of us are familiar with,
but providing exemplary service to clients within legal requires
direction, advice, transparency and much more. In an increasingly
competitive landscape, law firms need to recognize the needs of their
clients and how every aspect of their operations affect clients. Four
members of ILTA's Business and Financial Management Peer Group shared
their insight on this topic. Here is our interview with Stuart J T Dodds, Director of Global Pricing and Legal Project Management at Baker & McKenzie.
Visit the ILTA website to hear each participant's interview.