Sometimes the hardest thing about managing people, particularly in relation to performance conversations, is dealing with defensiveness – the other person’s and your own!
However, if you know how to identify defensiveness and handle it in an effective way before it sets in and takes over, your discussions can be focused on the future, on Solutions and Next steps, as opposed to being stuck in protectiveness, the past, and who’s to blame.
In this Great Managers® MasterClass, Leadership and People management expert, Sandra Wood explains;
How to recognize the different types of defensiveness (in yourself and others)
Understanding the causes of defensiveness and what is occurring when it sets in
Some powerful tips and strategies to deal with defensiveness in an effective way