In the shorter edition, Jon Reed of diginomica digs into the SuccessConnect 2015 show with outspoken SuccessFactors consultant Jarret Pazahanick. The show wrap finds Pazahanick suprisingly upbeat, but there are still key issues to discuss. This shorter version focuses on event news from the show, including Intelligent Services. Note: if you want to hear the full 30 minute directors cut, download that from Jon's SAP and Enterprise trends series. Yes, you can get Busting the Omnichannel on iTunes.