Sheila Scott's advice on the importance of language in a dental practice

Don't miss the latest episode of Bodcast with Sheila Scott! In this episode, hosted by Zoe Close, Sheila talks about the use of 'bad' language in dental practices and provides her advice on the type of language you should be using when you're talking to patients.

What you'll hear today:

• Sheila's advice on the types of language which you should avoid using when talking to your patients or when marketing your services
• The importance of using accurate and descriptive language
• Why you should celebrate the achievement of health in your patients.