How to attract new patients and keep existing ones happy

Ashley Latter and Chris Barrow ‘step into’ the patient journey and focus on six instances which are vital to either attracting a new patient, or keeping the ones you have. Referring to these instances as ‘the moments of truth’, they offer a range of ways to help you improve these areas within your patient journey.

What you’ll hear today:

• 36 practical, easy to implement ideas for improving the patient experience
• Common mistakes that practices make during the patient journey
• Advice for steps that can be taken immediately to make improvements.