15. AI and chatbots in technical communication - A primer
It seems likely artificial intelligence (AI) and AI-driven chatbots will play a key role in helping users in the future. So what does this mean for technical communicators and for User Assistance?
Part 1 - What are chatbots?
Part 2 - Making a chatbot
Part 3 - What does this mean for technical communicators and for User Assistance?
Ellis Pratt is a Director at Cherryleaf, a technical writing services and training company based near London.
He has over 20 years of experience working in the field of documentation, has a BA in Business Studies, and is an Associate of the Institution of Engineering and Technology. Ellis is contributor to two books on technical communication. He is also on the management council for the Institute of Scientific and Technical Communicators (ISTC), the professional body for technical communicators in the UK.
Robot image https://commons.wikimedia.org/wiki/File:Robot-clip-art-book-covers-feJCV3-clipart.png From From Wikimedia Commons, the free media repository.
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