Nat Feehan, Kate Temby, Amanda Buckley & Colin Beattie
Conversation covers:
A pragmatic and effective 3 step process to building customer centricity
The power in knowing who your customer is – not a broad, catch all comment
Simplicity of making a promise and delivering on that promise
Discipline required to align your organisation from the outside in – eg reward, measurement, systems
And what will your organisation be famous for?
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