Grow Through International Expansion
Business:Investing
How Shared Service Centres Add Value to Business with Nelson Gonzalez | Travel Leaders Group #17
BPO offshore operations have continued to mature. Staff are experienced, local management has progressed and they have expanded to take on more advanced work such as R&D.
They may no longer be sited in the lowest cost countries, but strategically located to deliver the best value based on skills, languages and time zone. They’ve also gained a better name – Shared Service Centres.
On a recent visit to Montevideo, Oliver Dowson met with Nelson Gonzalez, General Manager of Travel Leaders Group’s Global SSC. It’s a great example of how Shared Services Centres can play a key role in business success.
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