18 – Are you Enabling your staff? – Driving Change from ATI Podcast – John Byler

Are you a fixer?  Of course you are?  We all are, aren't we?  That's likely what led us to the Auto Repair Industry in the first place.  That and our love of cars.  Today you will hear a tremendous story from my friend John Byler where he learned that fixing things doesn't always fix things.  Sometimes having the skill and the answers, forces us to carry a weight that is extremely difficult and unnecessary to bear.