How To Craft A Positive Self-Image For Your Retail Business | Retail Today With Bob Phibbs, the Retail Doctor - Flash Briefing

What do you do when someone stops and asks you how's business? I hear it from independent retailers that when they try to answer their customers or employees or somebody that they may not know as well, they'll say, "Oh, it's okay." Then they'll say, "Well, are you really struggling with Amazon? How do you keep going?" It's almost like they want you to say how it sucks to be you.

Today, I just want you to look at your own response to those questions. Whether it's customers or vendors, while they ask, don't tell, because positivity is what attracts people. So look at your own way you're talking to people about your job, about your profession, and instead of going to the negative, just remember you've got a choice muscle and you can use it.

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