Internal communications are critical to building an informed and connected workplace. What happens when what you intend to communicate doesn’t have the outcome you desired? This is what happens when you don’t listen and frame messaging the wrong way.

Today, we live in a world where every internal communication can easily become external and trending on Twitter. As communicators, we have to understand this and navigate the environment to write for outcomes. The graveyard is littered with companies who have died when they were abandoned by their customers. In this podcast, we will learn how to write a communication for the desired outcome and not fall into the trap of tone-deaf.

About Courtney Hughes:

Courtney has extensive communications experience, currently leading communications for the Client Product Group at Dell. Over the last seven years at Dell, she’s held various roles in internal and executive communications, most recently leading communications for Client Solutions Group Sales. Prior to joining Dell, Courtney was a writer, video editor, DJ, and radio personality.

When she’s not writing, creating and executing communication plans, you can find her cooking, working out, modeling, watching and playing sports, spending time with her daughter McKenzie, eating snacks in the closet and answering “yes” to mommy for the gazillionth time. Courtney is a West Virginia native, who grew up in the small town of Beckley, W.Va. She holds a bachelor’s degree in journalism and a master’s degree in integrated marketing communications from West Virginia University.

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WVU Marketing Communications Today is hosted by Michael Lynch from West Virginia University which is a program on the Funnel Radio Channel.