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AttractionPros Podcast

AttractionPros Podcast

Business:Management

AP Podcast - Episode 127: Janice Jokkel talks about company culture, blended learning and what it was like to fire herself

AP Podcast - Episode 127: Janice Jokkel talks about company culture, blended learning and what it was like to fire herself

2020-02-04
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Janice Jokkel can pivot. When she needed a different way to earn a living, she found the Family Entertainment Center business was just the ticket. Starting small, she grew her business by focussing on the details of training and culture. During our conversation, we get to hear her story and also touch on the importance of core values, why e-learning is not the panacea we think it is, and the two things people will generally not skimp on.

For more on Janice: https://get-ingear.com/

AttractionPros listeners get a discount to Janice's F.O.C.U.S. Conference.  Use the code FUN before 2/14! 

 

If you have a question for the mailbag or know of a leader we should highlight on the show, please drop us a line.  If you have questions about anything addressed on the show, feel free to reach out anytime!

Josh - josh@amusementadvantage.com

Matt - matt@performanceoptimist.com

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This episode is brought to you by BackLooper.  Have you ever gotten a negative review online?  Better yet, have you ever gotten a negative review online that you actually found to be useful?  Wouldn't you have preferred that that guest contacted you directly?  Every organization has its flaws, and you shouldn't be learning about yours through social media.  BackLooper was created to solve this problem directly, by collecting better feedback data from more guests, especially compared to online review sites and many other feedback collection methods.  By using BackLooper's intuitive reporting, you can better understand what your guests are saying in masses, and make quick decisions from the results.  To learn how you can substantially increase the amount feedback you receive from your guests, and get started with a no-risk plan, visit www.amusementadvantage.com/backlooper, and contact Josh directly at josh@amusementadvantage.com​.  It's time to spend less time wondering what your guests are thinking, and more time connecting with them on a personal level.

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More Episodes

Episode 311: Matt and Josh talk about what matters - Lessons from CNC23
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Episode 310 - Sascha Czibulka talks about persistence, starting with safety and creating extraordinary attractions
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Episode 309: Sondra Shannon talks about making heroes out of operators, guest-driven transactions, and building an inspirational culture
2023-08-08 255
Episode 308: Eric Bertch talks about building a city, creating new IP, and employees being part of the attraction
2023-08-01 292
Episode 307: Faith Mmbando talks about finding a niche, sustainable tourism and socioeconomic factors
2023-07-25 275
Episode 306: Dawn Foote talks about a rebel sense of creativity, stakeholder glue and creating emotions
2023-07-18 302
Episode 305: Massimiliano Freddi talks about resistance, being close to the product and the power of word of mouth
2023-07-11 303
Episode 304: Mpume Mabuza talks about music as an attraction, industry growth in Africa and barriers as opportunities
2023-07-04 214
Episode 303: Josh and Matt talk about cultivating experts, using your awareness of the guest and how to find answers
2023-06-27 236
Episode 302: Professional lessons from leisure travel
2023-06-20 259
Episode 301: Peter van der Schans talks about selling emotions, up and coming markets and supporting young professionals.
2023-06-13 357
Episode 300 - Matt and Josh celebrate 300 episodes
2023-06-06 289
Episode 299 - How will AI disrupt the attractions industry?
2023-05-30 265
Episode 298 - Are branding and theming the same thing?
2023-05-23 249
Episode 297 - Dr. Mike Adkesson talks about learning while having fun, conservation beyond the zoo and animals being happy
2023-05-16 316
Episode 296 - Matt and Josh talk about defining your DEFCON
2023-05-09 316
Episode 295 - Jeffrey Nichols talks about the role of history museums, connecting history to today and the business of non-profit
2023-05-02 277
Episode 294 - Jerry Davis talks about constructing attractions, controlled chaos and balancing quality, time and cost
2023-04-25 323
Episode 293 - Jeff Fromm talks about generational mindsets, moments that matter and knowing your editorial authority
2023-04-18 296
Episode 292 - Ray Lauenstein talks about history of making waves, water amenities outside of water parks, and surfing without the ocean
2023-04-11 275
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