There seems to be a real lack of customer service for many businesses today. With advances in technology, big discount mega-retailers and online shopping becoming the standard for consumers, the human interaction of customer service seems to be disappearing.
I recently had a terrible experience with a big box home improvement store and also a local plumbing company. With the decline in customer service experiences I recently have had, I wanted to research this issue further and see if businesses really care about their customers like they once did. What I found with some of the information was not only disturbing, but some of it was also encouraging. Luckily technology has not just been a killer of customer service with no interaction business chat sessions and robot answering services.
If you have an issue with some of the service you receive when making a purchase, there are some things you can do and you should do something. After all, you are paying for a product or service and should get what you pay for.
This podcast episode discusses how customer service for big and small businesses seems to be lacking in today's world and how you can fight back when you have a poor customer experience.
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