The ‘True’ COVID-19 ‘1st’ First Responders

In this episode, JEMS Editor Emeritus A.J. Heightman interviews Dr. Jeff Clawson, Jerry Overton, Greg Scott, Brian Dale and Christopher Olola, PhD, from the International Academies of Emergency Dispatch (IAED) and the IAED Research, Standards, and Academics Division. They discuss emergency medical dispatch centers playing a crucial role during the COVID-19 pandemic, “Protocol 36,” and what the future might hold for EMS Systems, dispatch and deployment of resources.