The greater Seattle area was hit early and hard by the COVID pandemic. We hear from the leader at the helm of Tacoma Public Utilities, just south of Seattle, about how their modernization efforts have gone through the health crisis unfolding and the front end of the economic fallout. Does innovation play a key role now? How are employees handling a new way that it means to be resilient? How important is the federal role in supporting grid innovation in a recovery? We tackle these and other key topics with Jackie Flowers, Director of Tacoma Public Utilities. Hosted by Grid Forward.