We’re All in a CX Role: With Vastly Different Career Backgrounds, Dan Ernstberger and Meg Poccia Share a Common Goal for Paychex

One has more than a decade of experience in the tourism and hospitality industry. One is a Paychex lifer who’s held multiple roles across sales, service, and IT. Today, they join forces in listening to clients and Paychex employees to better understand and enhance our customer experience (CX) – and we all have a part to play.