Pete’s Points Flash Briefing Episode 792 - Great Lead Strat #3 - Cast Member Knowledge - How and Where to spend time
All this week, Pete Blank breaks down Disney's Great Leader Strategy #3, which is "Make sure Cast Members are Knowledgeable about their Roles." This means that Disney leaders and managers have a responsibility to not only confirm employee knowledge, but also teach and train when necessary. This week's five tips that fall under this strategy include:
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