Episode 33 | Relating everything you do back to the customer - Tony Barritt, Investor In Customers
Welcome to another episode, today we are joined with Tony Barritt, MD of Investor in Customers.
To kick things off Tony shares his analogy that management is about 'getting things done' and leadership is more to do with 'making things happen', with favourable qualities a leader should exhibit fairness and have the ability to make tough decisions with balanced judgment.
Tony shares his past experience about being the captain of his cricket team in his post-university days where it was important to find the balance between fun & winning - a helpful concept when working with teams in the workplace no doubt. We discuss the importance of being able to 'step up to the plate' and breaking down large problems and thinking strategically about how to solve these issues, not being too proud to ask for help.
To wrap things up, Tony shares his thoughts and the importance of relating business decisions back to the customer - with Jeff Bezos' Empty Chair Experiment - if a customer was sat in the boardroom, would they be happy and benefit from these decisions?
An insightful take on leadership from Tony whose business, at heart, is about helping customers deliver a remarkable customer experience.
Do you want to take your leadership and business to the next stage of success?If your goal is to grow your business and you're feeling stuck or you'd like to become a more impactful leader, book a complimentary consulting session with business growth specialist Rebecca Jenkins to gain a fresh perspective and clear guidance to reach your goals.
RJEN.online
Rebecca has over 25 years of business growth experience, growing a previous business to over £55 million in sales. Rebecca now helps many other businesses to successfully scale.
Click here to book your session.
Thank you for listening and if you enjoyed it please leave a review and subscribe for more leadership insights or email us at email@RJEN.co.uk with any questions.
Create your
podcast in
minutes
It is Free